Complete User Guide

Master email by phone in minutes - No internet needed!

What is Virtual Mail?

Virtual Mail is a revolutionary service that lets you access your emails by phone, without needing internet or a computer. The system reads your emails aloud and lets you reply by dictating your message.

Who is this service for?

  • People who prefer not to use the internet
  • Users on the go without access to a computer
  • Visually impaired individuals
  • Professionals who want to manage emails while driving
  • Anyone seeking a voice-based alternative to email
📧

Read Emails by Phone

Listen to all your incoming emails with crystal-clear neural text-to-speech technology

🎤

Send by Voice

Dictate your emails naturally. AI speech recognition converts your voice to perfect text

📎

Attachments Support

Access images, PDFs, and documents. Get AI-powered descriptions of photos

📠

Integrated Fax

Send and receive faxes directly through the system. Convert emails to fax instantly

📂

Cloud Storage

5GB of cloud storage for your files. Save attachments and access them anytime

📱

SMS Support

Optional personal SMS number. Send and receive text messages by phone

🎁

Free Trial! All new users get a free trial with full access to all features.

UK: 30 days | Israel, USA, Belgium, France: 14 days

Available Languages

1 Hebrew 2 English (US) 3 English (UK) 4 French 5 Spanish + Yiddish
📞

Access Numbers & Pricing

See all phone numbers by country and detailed pricing plans on the main page.

Getting Started

Sign up in under 2 minutes - it's super easy!

1

Call the Access Number

Dial the Virtual Mail number for your country. The system automatically detects new users.

2

Choose Your Language

Press 1-5 to select your preferred language for system menus.

3

Accept Terms

Listen to the service terms and press # to confirm your registration.

4

Enter Your Email Address

Dictate your email address (speech recognition) or spell it using the T9 keyboard.

5

Connect Your Gmail

To send emails from your Gmail, you need to authorize Virtual Mail:

🔗 Connect Gmail Account

You're All Set!

Your free trial begins immediately! Full access to all features.

First Login

On your first connection after registration:

  1. Welcome message with a summary of features
  2. Setup wizard (optional but recommended):
    • Reading language configuration
    • Notification settings
    • Fax configuration
  3. Access to the main menu
💡

Referral Code: If someone referred you, enter their code or phone number during signup. Both of you will earn rewards!

Reading Your Emails

Press 1 from the main menu to access your inbox

What You'll Hear

The system announces:

  • Number of new emails since your last connection
  • Total number of unread emails

Emails are read from newest to oldest.

For Each Email

1

Sender Information

Name or email address of who sent the message

2

Date & Time

When the email was received

3

Subject Line

The email subject/title

4

Email Body

Full content of the message

5

Attachments

List of attached files (if any)

Commands While Reading

Attachments (Key 8)

File TypeSystem Action
Images (JPG, PNG, etc.)AI description of what the image shows
PDFText content is read aloud
Word DocumentsText is extracted and read
Audio (MP3, WAV)File is played directly
OtherCan be sent to your email

Attachment Limits: Max 100 MB per email, up to 20 files. Supported formats: PDF, DOCX, XLSX, ZIP, HEIC, WEBP, and more.

Sent Items (Option 2)

Press 2 from the main menu to review your sent emails. Same navigation as inbox with:

  • Recipient - Who you sent to
  • Date & Time - When you sent it
  • Subject & Content
  • Read Status - If recipient opened (when available)
🔍

Search: Press 0 while in inbox to search by sender, subject, or content keywords.

Sending Emails

Press 3 from the main menu to compose a new email

1

Enter Recipient

1 Dictate email | 2 Address book | 3 Reply to last | 4 T9 keyboard

Tip: Repeat to add multiple recipients

2

Enter Subject

Dictate the subject line, or press # to skip (no subject)

3

Compose Message

Dictate your message (up to 60 minutes!). Speech converts to text automatically.

4

Add Attachments (Optional)

1 Record voice note | 2 Select from cloud | 3 Skip

Review & Send

Listen to summary of recipients, subject, and message preview.

Automatic Signature

A signature is automatically added to your emails:

  • Customizable in Settings (option 9)
  • Can be disabled
  • Default: "Sent from Virtual Mail"
💾

Drafts Auto-Saved! If you hang up while composing, your draft is automatically saved. Next time you call, the system will ask if you want to continue. Drafts are kept for 12 hours.

4 Address Book

Manage your contacts for quick email access

1 Browse all contacts 2 Add new contact 3 Search by name 4 Export to Gmail 5 Send contact card

While viewing a contact: 1 Send email | 2 Edit | 3 Delete

5 Cloud Files 5GB

Store attachments and access them anytime

1 Browse files 2 Create folder 3 Search files 4 Send by email 5 Export as ZIP 6 Manage shares

Navigation: # Next | * Previous | 1 Open | 2 Delete

6 Referral Program 🏆

Invite friends and earn subscription credits!

100%of referral's 2nd payment
50%from 2nd generation referrals
1 Hear my referral code 2 List my referrals 3 Check balance 4 Invite by SMS 5 Rewards history

7 Subscription & Billing

Manage your plan and payment methods

1 Change plan 2 Current plan info 3 Billing history 4 SMS number 5 Update credit card 6 Pay now 7 Check balance 8 Enter promo code

Secure payments via Stripe (international) or Nedarim+ (Israel)

8 Help & Tutorials

Learn how to use the service

1 Full tutorial 2 Gmail import guide 3 Access numbers list 4 What's new 5 Common questions 6 Contact support

9 Settings

Customize your Virtual Mail experience

0 Setup wizard 1 Reading preferences 2 Email identities 3 Notifications 4 Security & PIN 5 System language 6 Email signature 7 Advanced options 8 Fax settings 9 Following Mode

* Support

Contact our team or leave feedback

1 Talk to agent 3 Leave voice message 4 Send email to support 5 Report a bug 6 Suggest improvement

Hours: Sun-Thu 9am-5pm (Israel time)

⌨️ T9 Keyboard

2ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
0Space
1@.-_
*Del
#Done

🔐 Following Mode

Access your mailbox from any phone:

  1. Enable in Settings (9-9)
  2. Set your PIN code
  3. Call from any phone
  4. Enter account + PIN

📠 Fax Integration

Send

From email: 9 → 1
From menu: 3 → 4

Receive

Personal fax number in Settings. Received as PDF attachments.

🎤
Voice Recognition: Speak clearly in a quiet environment. Say "arobase" or "at sign" for the @ symbol. Spell difficult words letter by letter.
📨
Gmail Setup: Connect your Gmail account to send emails directly. Click here to connect your Gmail →
💾
Auto-Save Drafts: If you hang up while composing an email, your draft is automatically saved for 12 hours. Next time you call, the system will ask if you want to continue.
📱
Multiple Phones: Enable "Following Mode" in Settings (9-9) to access your mailbox from any phone using your PIN code.
📞
Need Help? Press * from any menu to reach support.
Hours: Sunday-Thursday, 9am-5pm (Israel time)

Navigation Controls

Simple controls to navigate through your messages

1

🔁 Replay

Listen to the current message again from the beginning

*

⬅️ Back

Return to the previous menu

Quick Reference

🏠 Main Menu

1 Inbox 2 Sent 3 Send 4 Contacts 5 Cloud 6 Referral 7 Sub 8 Help 9 Settings 0 ICALL * Support

📧 Reading Email

1 Reply 2 Delete 3 Forward 4 Archive 5 Unread 6 Block 7 Unsub 8 Attach 9 More 0 Search * Prev # Next

✉️ Composing

* Cancel # Confirm
💡

Pro Tip: You don't need to wait for the message to finish - press any key at any time to navigate!

Frequently Asked Questions

Account & Registration

📧 Can I use multiple email addresses?
Yes! You can configure up to 5 different email addresses. Go to Settings (9) → Sender Identities (2).
⚙️ How do I change my primary email address?
Go to Settings (9) → Sender Identities (2) → Modify primary address.
👥 Can I share my account with someone?
Not recommended. Each account is linked to a unique phone number.

Billing & Payments

💳 When am I charged?
On the 1st of each month for the current month.
⚠️ What if my payment fails?
You have 30 days to fix it. After 60 days, your account will be suspended.
↩️ Can I get a refund?
The first 14 days are refundable. Contact support.
🧾 How do I get an invoice/receipt?
Option 7 → 3 → Request receipt by email.

Usage

♾️ Is there a limit on emails?
No! Unlimited emails. They're kept unless you specifically delete them.
🗑️ Are emails deleted after reading?
No, unless you specifically request it (key 2 while reading).
🌍 Can I use the service abroad?
Yes! Call the international number for your home country.
✡️ Does the service work during Shabbat?
Technically available 24/7, but designed for a religious community that doesn't use it during Shabbat.

Security

🔒 Are my emails secure?
Yes, all communications are encrypted. Your data is never shared.
📱 What if I lose my phone?
Use "Following Mode" (9-9) from any phone with your password.
👂 Can someone else listen to my emails?
No, only the registered phone number can access the account (unless Following Mode is enabled).

Technical Issues

🎤 Voice recognition isn't working well
Speak more slowly, in a quiet environment. Try the T9 keyboard as an alternative.
🔉 I can't hear the voice properly
Check your phone volume. Try the neural voice (premium option) for better quality.
🔄 My emails aren't syncing
Make sure your Gmail is connected. Click here to connect/reconnect your Gmail. Contact support if the issue persists.
📞

Need Help?

Press * from any menu to reach support, or call:

Israel: 076-598-9988 | USA: +1 845-557-7544

Email: [email protected] | Website: email36.com