Privacy Policy
Last Updated: January 2025
Your privacy matters to us. This Privacy Policy explains how ICALL ("we," "us," or "our") collects, uses, protects, and shares information when you use Virtual Mail services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide
When you register and use Virtual Mail, we collect:
- Account Information: Email address, name, phone number, PIN codes
- Email Account Credentials: OAuth tokens or app-specific passwords for connected email accounts
- Payment Information: Billing details, credit card information (processed securely by payment processors)
- Communication Data: Support requests, feedback, and correspondence with our team
1.2 Information Automatically Collected
When you use our service, we automatically collect:
- Usage Data: Call logs, access times, features used, duration of calls
- Device Information: Phone numbers used to access the service, carrier information
- Email Content: Email messages, attachments, and metadata (subject, sender, recipient, timestamps)
- Voice Recordings: Temporary recordings for voice command processing (deleted after processing)
- Technical Data: IP addresses, system logs, error reports
1.3 Information from Third Parties
- Email Providers: Data from Gmail, Outlook, Yahoo, and other connected email services
- Payment Processors: Transaction confirmations and payment status
2. How We Use Your Information
We use collected information to:
2.1 Provide and Improve Services
- Deliver voice-based email management functionality
- Process and read emails aloud using text-to-speech
- Send emails on your behalf via voice commands
- Manage email attachments and fax services
- Improve speech recognition and voice command accuracy
- Develop new features and enhance user experience
2.2 Account Management
- Create and maintain your account
- Authenticate your identity and prevent fraud
- Process payments and manage subscriptions
- Send service notifications and updates
2.3 Customer Support
- Respond to inquiries and support requests
- Troubleshoot technical issues
- Provide training and assistance
2.4 Legal and Security
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Use
- Resolve disputes and investigate complaints
3. Data Storage and Security
🔒 Security Commitment: We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits.
3.1 Security Measures
- Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Strict employee access policies and authentication requirements
- Secure Infrastructure: Protected servers with firewalls and intrusion detection
- Regular Audits: Periodic security assessments and vulnerability testing
- OAuth Authentication: Secure token-based access to email accounts
3.2 Data Retention
| Data Type |
Retention Period |
| Email Content |
Synchronized with your email provider |
| Voice Recordings |
Deleted immediately after processing |
| Call Logs |
90 days |
| Account Information |
Duration of account + 30 days after closure |
| Payment Records |
7 years (legal requirement) |
4. Information Sharing and Disclosure
We do NOT sell your personal information. We may share data only in these circumstances:
4.1 Service Providers
We share data with trusted third-party providers who help us operate our service:
- Email Service Providers: Gmail, Outlook, Yahoo (via OAuth)
- Payment Processors: Stripe, PayPal (for billing)
- Text-to-Speech Providers: For voice synthesis services
- Cloud Infrastructure: Secure hosting and storage providers
- Telecommunications: Phone carriers for call routing
All service providers are contractually obligated to protect your data and use it only for specified purposes.
4.2 Legal Requirements
We may disclose information when required by law:
- In response to valid legal requests (subpoenas, court orders)
- To comply with applicable laws and regulations
- To protect our rights, property, or safety
- To prevent fraud or security threats
- In connection with legal proceedings
4.3 Business Transfers
If ICALL is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
4.4 With Your Consent
We may share information for other purposes with your explicit consent.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to:
- Access your personal information
- Correct inaccurate data
- Update your account details
- Request a copy of your data
5.2 Data Deletion
You can request deletion of your account and associated data by contacting support. Note:
- Some data may be retained for legal or security purposes
- Deletion is permanent and cannot be undone
- Connected email accounts remain unaffected
5.3 Email Account Disconnection
You can disconnect linked email accounts at any time:
- Through your email provider's security settings
- By contacting Virtual Mail support
- Revoke OAuth tokens directly
5.4 Marketing Communications
You can opt out of promotional emails by:
- Clicking "unsubscribe" in any marketing email
- Contacting support at [email protected]
- Adjusting your account preferences
Note: You will still receive essential service-related communications.
6. Cookies and Tracking
Virtual Mail is primarily a phone-based service with minimal web presence. Our website uses:
- Essential Cookies: Required for website functionality
- Analytics: To understand website usage and improve user experience
You can control cookies through your browser settings.
7. Children's Privacy
Virtual Mail is not intended for children under 13. We do not knowingly collect information from children. If we discover we have collected data from a child under 13, we will delete it immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
9. Third-Party Email Providers
When you connect external email accounts:
- We access your emails only to provide our service
- Your email provider's privacy policy also applies
- We use OAuth for secure, limited access
- You can revoke access at any time
Important: Virtual Mail acts as an intermediary. We do not modify, delete, or permanently store your emails beyond what's necessary to provide the service.
10. Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will:
- Notify affected users within 72 hours
- Inform relevant authorities as required by law
- Provide details about the breach and steps taken
- Offer guidance on protecting your account
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Sending an email to your registered address
- Posting a notice on our website
- Announcing via the service
Continued use after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your data:
13. Your California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising CCPA rights
Note: We do not sell personal information.
14. GDPR Rights (European Users)
If you are in the European Economic Area, you have rights under GDPR:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
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